FAQ

POIPOO FAQ

Find quick answers to common questions about ordering, payments, returns, and account security. If you need additional assistance, contact the POIPOO customer care team at service@poipoo.com.

ORDERING AND CHECKOUT

How do I place an order?

Follow these steps to complete your purchase:

Select your preferred product options and add the item to your cart.
Review the items and quantities in your cart.
Click “Checkout” or select PayPal when available.
Enter your email address, name, and shipping address.
Apply any valid discount code before continuing.
Select your preferred shipping and payment methods.
Review your information and click “Complete Order.”

After your order is submitted, you will see an on-screen confirmation and receive a confirmation email containing your order number and purchase details.

If you experience any problems during checkout, contact us at service@poipoo.com.

How do I know whether my order was successfully placed?

A confirmation email containing your order number and purchase details will be sent to the email address provided during checkout.

If you do not receive it, please check your spam or junk folder before contacting our customer care team.

Can I change the items in my order?

Order changes may be requested before 11:00 PM PDT on the same day the order is placed.

Email service@poipoo.com with your order number and the changes you would like to make. Once an order has entered processing or has been shipped, changes may no longer be possible.

Can I cancel my order?

Cancellation requests must be submitted before 11:00 PM PDT on the same day the order is placed.

To request a cancellation, email service@poipoo.com and include your order number. Orders that have already entered processing or been shipped cannot be canceled.

SHOPPING CART

How do I add a product to my cart?

Open the product page, select the available options and quantity, and click “Add to Cart.”

You can then continue shopping or proceed directly to checkout.

How do I view my shopping cart?

Click the cart icon in the upper-right corner of the website. Your cart will display all selected items, quantities, and prices.

From this page, you can update quantities, remove items, continue shopping, or proceed to checkout.

How do I remove an item from my cart?

Open your cart, locate the item you no longer want, and click “Remove.” Your cart and order total will update automatically.

How do I change the quantity of an item?

Open your cart and use the quantity selector beside the relevant item. Enter or select the quantity you would like to purchase.

Your cart total will update automatically to reflect the change.

PAYMENTS AND DISCOUNTS

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location, currency, and device.

Options may include:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay

How do I pay with PayPal?

Select PayPal during checkout. You will be redirected to PayPal to sign in and authorize the payment.

After the payment is approved, you will be returned to the POIPOO order confirmation page. Please verify that your PayPal account, billing, and shipping information are correct before completing the transaction.

How do I apply a discount code?

Enter your promotional code in the “Discount Code” field during checkout and click “Apply.”

Confirm that the discount appears in your order summary before completing payment. Discount codes cannot normally be added after an order has been submitted.

ORDER ISSUES

What should I do if an item is missing or incorrect?

Please contact service@poipoo.com and provide:

Your order number
The name of the missing or incorrect item
A brief description of the issue
Clear photos of the package and items received

Please keep image attachments below 1 MB when possible. After reviewing your request, our team will arrange an appropriate solution. If a replacement is approved, it will be sent without additional product or shipping charges.

Do not return an incorrect item unless our customer care team instructs you to do so.

RETURNS AND REFUNDS

What is your return and exchange policy?

Return eligibility, time limits, item conditions, and refund procedures are explained in our Return & Refund Policy.

Please review the policy before sending anything back. Unauthorized returns may not be accepted.

How do I request a return?

Email service@poipoo.com with your order number, the item you wish to return, and the reason for your request.

Our customer care team will review your request and provide the correct return instructions and return address. Please do not send an item back without receiving authorization first.

WEBSITE AND SECURITY

Which browsers work best with POIPOO?

For the best shopping experience, use the latest version of:

Google Chrome
Safari
Mozilla Firefox
Microsoft Edge

Enabling cookies and JavaScript may be required for certain cart and checkout functions.

Is ordering through POIPOO secure?

We use standard security measures designed to protect information submitted through our website. Sensitive checkout information is transmitted using SSL/TLS encryption and processed through participating payment providers.

Is it safe to use my credit card on the website?

Payments are processed through secure payment services. POIPOO does not directly control your card issuer’s authorization process, temporary holds, approval decisions, or processing times.

Always use a trusted device, browser, and internet connection when completing an online purchase.

Is my personal information kept private?

We handle personal information in accordance with our Privacy Policy. We do not sell or rent your personal information.

Information may only be used or disclosed as necessary to process orders, provide customer support, operate our services, prevent fraud, or comply with applicable legal requirements.