Privacy Notice

POIPOO PRIVACY POLICY

Last updated: August 13, 2026

POIPOO is an online store operated by Changsha Huilifeng Software Technology Co., Ltd. (collectively referred to as “POIPOO,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit poipoo.com, place an order, contact customer service, or otherwise interact with our website and related services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described below. If you do not agree with this Privacy Policy, please discontinue use of the Services.

1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with POIPOO.

Information You Provide Directly

We may collect information you provide when you place an order, create an account, contact us, submit a review, join a mailing list, enter a promotion, or otherwise use the Services. This information may include:

  • Your name, email address, telephone number, billing address, and shipping address

  • Account details, such as login credentials and saved preferences

  • Order details, purchase history, returns, refunds, and customer service records

  • Product reviews, survey responses, messages, and other content you submit

  • Marketing preferences and communication choices

Payment Information

Payments are processed by Shopify and participating payment providers. We may receive limited transaction information, such as payment status, payment method type, billing details, and transaction identifiers. We do not generally receive or store complete payment card numbers.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information such as:

  • IP address, browser type, operating system, device type, and device identifiers

  • Pages viewed, links selected, products viewed, search activity, and time spent on the website

  • Referring website, approximate location, language, and time zone

  • Shopping-cart activity, checkout activity, and interactions with emails or advertisements

  • Cookie identifiers and similar technical information

We may collect this information through cookies, pixels, tags, software development kits, server logs, and similar technologies.

Information From Third Parties

We may receive information from payment processors, shipping carriers, fraud-prevention providers, analytics providers, advertising partners, social media platforms, and other service providers. We may combine this information with information collected directly from you when permitted by law.

Information About Another Person

If you purchase or send an item to another person, you may provide that person’s name, shipping address, telephone number, or email address. You are responsible for ensuring that you are permitted to provide this information.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process payments and complete, deliver, and track orders

  • Provide order confirmations, shipping updates, and customer support

  • Manage returns, refunds, cancellations, warranties, and product-related requests

  • Maintain customer accounts and remember preferences

  • Operate, analyze, secure, and improve our website, products, and Services

  • Detect and prevent fraud, unauthorized transactions, security incidents, and misuse

  • Personalize website content, product recommendations, and advertising

  • Send marketing communications where permitted by law

  • Measure the effectiveness of promotions, advertisements, and marketing campaigns

  • Comply with applicable laws, regulations, legal processes, and recordkeeping requirements

  • Establish, exercise, or defend legal claims

  • Fulfill any other purpose disclosed when the information is collected

3. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

  • Contract: Processing is necessary to fulfill an order or provide requested Services.

  • Legitimate interests: Processing supports our legitimate business interests, such as improving the website, preventing fraud, providing customer service, and protecting our business.

  • Consent: You have given consent for a specific purpose, such as certain marketing or non-essential cookies. You may withdraw consent at any time.

  • Legal obligation: Processing is necessary to comply with applicable legal, tax, accounting, or regulatory requirements.

4. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate the website, remember preferences, understand website performance, and support relevant advertising.

The cookies used through our Services may include:

  • Necessary cookies: Required for core website functions, including checkout, account access, security, and shopping-cart management.

  • Functional cookies: Remember choices such as language, region, currency, and other preferences.

  • Analytics cookies: Help us understand how visitors use the website and identify ways to improve performance.

  • Advertising cookies: Help measure campaigns and provide advertisements that may be more relevant to your interests.

You can manage cookies through your browser settings and, where available, through the cookie controls displayed on our website. Blocking certain cookies may affect website functions, including checkout or saved preferences.

Some browsers provide “Do Not Track” or opt-out preference signals. Because standards and legal requirements vary, our response may depend on the signal and your location. Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when reasonably necessary:

E-commerce and Service Providers

We use Shopify and other providers to support website hosting, checkout, payment processing, order fulfillment, shipping, customer service, communications, analytics, advertising, fraud prevention, data storage, and information security. These providers may access information only as needed to perform services for us or as otherwise permitted by their own privacy terms and applicable law.

Payment Providers and Financial Institutions

Payment information may be shared with payment processors, banks, card networks, and fraud-prevention providers to authorize payments, prevent fraud, process refunds, and resolve disputes.

Shipping and Fulfillment Partners

We may provide names, delivery addresses, telephone numbers, email addresses, and order information to warehouses, fulfillment partners, customs agents, and shipping carriers so they can deliver orders and provide tracking updates.

Analytics and Advertising Partners

We may provide device identifiers, cookie data, browsing activity, purchase activity, and similar information to analytics and advertising partners. Depending on applicable law, certain advertising-related disclosures may be considered “sharing,” “selling,” or processing for targeted advertising, even when no money is exchanged.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to comply with law, respond to lawful requests, enforce our policies, prevent fraud or security threats, protect our rights and property, or protect the safety of customers and the public.

Business Transactions

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, subject to applicable legal requirements.

With Your Direction or Consent

We may disclose information to other parties when you direct us to do so or provide consent.

6. TARGETED ADVERTISING AND PRIVACY CHOICES

POIPOO does not sell personal information for money. However, our use of certain analytics and advertising services may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws.

Where applicable, you may request to opt out by using available cookie controls or contacting us at service@poipoo.com. You may also adjust advertising settings through your browser, device, or relevant advertising platform.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on the nature of the information, our relationship with you, and legal, tax, accounting, fraud-prevention, dispute-resolution, warranty, and operational requirements.

When information is no longer required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable law and technical limitations.

8. INTERNATIONAL DATA TRANSFERS

POIPOO serves customers in multiple countries. Personal information may be transferred to, stored in, or processed in countries outside your place of residence, including the United States, Canada, Hong Kong, China, and other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country. Where required, we use appropriate safeguards for international transfers and take reasonable steps to protect information in accordance with this Privacy Policy.

9. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. Transaction information is transmitted using industry-standard encryption where supported.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and for using trusted devices, browsers, and networks when accessing the Services.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Request a portable copy of certain information

  • Restrict or object to certain processing

  • Opt out of targeted advertising or certain disclosures

  • Withdraw consent where processing is based on consent

  • Appeal a decision concerning a privacy request, where applicable

  • Lodge a complaint with an appropriate privacy or data-protection authority

To submit a privacy request, email service@poipoo.com with the subject line “Privacy Request.” Please describe your request and provide enough information for us to identify the relevant account or transaction.

We may need to verify your identity before completing a request. We will use information submitted for verification only to process the request. Certain requests may be limited or denied where permitted by law, including when information must be retained for legal, security, fraud-prevention, or contractual purposes.

You will not receive discriminatory treatment for exercising an applicable privacy right.

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident and the California Consumer Privacy Act applies, you may have rights to:

  • Know the categories and specific pieces of personal information collected about you

  • Know the sources, purposes, and categories of recipients associated with that information

  • Request correction or deletion of eligible personal information

  • Opt out of the sale or sharing of personal information

  • Limit certain uses or disclosures of sensitive personal information, where applicable

  • Receive equal service and pricing when exercising your privacy rights

The categories of personal information we may collect, the sources of that information, the purposes for collection, and the categories of recipients are described in Sections 1, 2, and 5 of this Privacy Policy.

California residents may submit a request by emailing service@poipoo.com with the subject line “California Privacy Request.” An authorized agent may submit a request on your behalf where permitted by law, but we may require proof of authorization and identity verification.

12. RIGHTS IN THE EEA, UNITED KINGDOM, AND OTHER REGIONS

If you live in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy laws, you may have rights of access, correction, deletion, restriction, objection, and data portability. You may also withdraw consent without affecting processing completed before the withdrawal.

If you believe your request or concern has not been resolved, you may contact the data-protection authority in your country of residence. We encourage you to contact us first so we can try to address the issue.

13. CHILDREN’S PRIVACY

Our website and online shopping Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate parental or guardian authorization, please contact service@poipoo.com. We will review the request and take appropriate steps to delete the information where required.

14. THIRD-PARTY WEBSITES

Our website may contain links to websites, applications, or services operated by third parties. We do not control and are not responsible for their content, security, or privacy practices. We recommend reviewing the privacy policy of every third-party service you use.

15. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or by contacting service@poipoo.com. Even after opting out of marketing, you may continue to receive non-promotional communications relating to orders, transactions, account security, or customer service.

If you separately consent to receive text messages, message and data rates may apply. You may opt out of promotional text messages by replying STOP or by following the instructions provided in the message.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our Services, business practices, technologies, or legal obligations. The revised version will be posted on this page with an updated revision date. Your continued use of the Services after an update is subject to the revised Privacy Policy.

17. CONTACT US

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Store: POIPOO
Legal Company: Changsha Huilifeng Software Technology Co., Ltd.
Website: https://poipoo.com
Email: service@poipoo.com