Terms Of Purchase

POIPOO TERMS OF PURCHASE

Last updated: August 13, 2026

These Terms of Purchase (“Purchase Terms”) apply to products purchased through poipoo.com (the “Site”). POIPOO is an online store operated by Changsha Huilifeng Software Technology Co., Ltd. (“POIPOO,” “we,” “us,” or “our”).

These Purchase Terms should be read together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy, all of which are incorporated by reference. If these Purchase Terms conflict with another policy regarding a purchase, these Purchase Terms will apply unless applicable law requires otherwise.

Please review these Purchase Terms before placing an order. By submitting an order through the Site, you confirm that you have read, understood, and agreed to them.

1. ELIGIBILITY TO PURCHASE

To place an order, you must be at least 18 years old or the age of legal majority in your jurisdiction and legally capable of entering into a binding agreement.

You may purchase and use products from the Site only for lawful purposes. You are responsible for complying with laws and regulations that apply to your purchase, payment, importation, delivery, and use of the products in your location.

2. ORDERS AND ORDER ACCEPTANCE

After you submit an order, we may send an email acknowledging that it has been received. This acknowledgment does not necessarily mean that the order has been accepted or shipped.

All orders are subject to product availability, payment authorization, address verification, fraud-prevention review, and our acceptance. We may refuse, limit, or cancel an order when reasonably necessary, including when:

  • A product is unavailable or out of stock

  • Pricing, product information, or promotional details contain an error

  • Payment cannot be authorized or verified

  • Shipping information is incomplete or appears incorrect

  • An order appears fraudulent, unauthorized, or intended for resale

  • The order cannot be fulfilled or delivered to the selected destination

  • Applicable law or a payment, shipping, or platform provider prevents fulfillment

If we cancel an order after payment has been collected, we will issue a refund to the original payment method for the cancelled item or order. Processing times for the refund may vary by bank or payment provider.

3. PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, photographs, colors, dimensions, specifications, and other information accurately. However, display settings, photography, manufacturing updates, and normal production variations may affect how a product appears online.

Images are provided for general reference. Packaging, colors, finishes, accessories, or minor design details may differ slightly from the images shown, provided that the product’s essential characteristics are not materially changed.

Please review the complete product page before purchasing. Any product information shown through a quick-view window, advertisement, collection page, or shopping-cart preview may be abbreviated.

If you receive an incorrect, damaged, or materially misdescribed product, contact service@poipoo.com promptly with your order number and supporting photographs or video where relevant.

4. PRICING AND PAYMENT

Product prices are displayed on the Site and may change without prior notice. The price applicable to your order will be shown during checkout before payment is submitted.

Shipping charges, discounts, and any taxes collected by us will be displayed during checkout where applicable. Currency conversion fees, foreign transaction fees, card issuer fees, or other bank charges are determined by your financial institution and are not controlled by POIPOO.

Available payment methods are displayed during checkout and may vary based on your location, currency, device, and the payment services available at the time of purchase.

All payments are subject to authorization and verification by the applicable payment provider. A temporary authorization hold may appear even if an order is later declined or cancelled. The timing for releasing a hold is determined by the payment provider or card issuer.

5. PRICING AND LISTING ERRORS

Although we take reasonable care to provide accurate information, pricing, discount, availability, and product-listing errors may occasionally occur.

If an error affects your order, we may contact you with the correct information and ask whether you wish to continue. Where permitted by law, we may also cancel the affected item or order and issue a refund. We will not knowingly fulfill an order at an obviously incorrect price caused by a technical or publishing error unless applicable law requires otherwise.

6. DISCOUNTS AND PROMOTIONS

Discount codes must be entered and successfully applied before checkout is completed. Promotions may be subject to eligibility rules, expiration dates, product exclusions, minimum purchase requirements, quantity limits, or other stated conditions.

Unless a promotion expressly states otherwise, discount codes cannot be combined, exchanged for cash, transferred, or applied retroactively to an order that has already been completed. We may cancel or refuse a promotion that has been altered, duplicated, misused, or obtained fraudulently.

7. PRODUCT AVAILABILITY

Product availability shown on the Site is an estimate and may change before an order is processed. An item shown as available may become unavailable because of inventory changes, damaged stock, fulfillment issues, or unusually high demand.

If an item becomes unavailable after you place an order, we may:

  • Cancel and refund the unavailable item

  • Contact you about a suitable replacement, where available

  • Ask whether you agree to wait for a revised fulfillment date

We will not substitute a materially different product without your agreement.

8. ORDER PROCESSING, SHIPPING, AND DELIVERY

Orders are generally processed and dispatched within 5 business days after they are placed. Orders submitted on weekends or public holidays begin processing on the next business day.

Delivery generally takes 10–20 business days after dispatch, depending on the destination, carrier availability, customs procedures, local inspections, weather, and other conditions. Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

When tracking is available, a tracking number will be included in the shipping confirmation email. Tracking information may take a short period to appear after dispatch.

If we learn that we cannot ship within the stated timeframe, we will provide notice and, where required by applicable law, offer the option to accept the delay or cancel the unshipped order for a refund.

Additional information is available in our Shipping Policy.

9. SHIPPING ADDRESS AND DELIVERY INFORMATION

You are responsible for entering a complete and accurate delivery address during checkout. Address changes must be requested before 11:00 PM PDT (GMT−7) on the same day the order is placed.

To request an address change, email service@poipoo.com with your order number and the corrected address. Changes cannot be guaranteed after fulfillment or shipment has begun.

POIPOO is not responsible for delays or failed delivery caused by inaccurate, incomplete, or outdated information supplied by the customer. Additional shipping charges may apply if a package must be resent because of an incorrect address, refused delivery, or failure to collect the shipment, except where prohibited by law.

10. ORDER CHANGES AND CANCELLATIONS

You may request a change or cancellation before the order enters production, fulfillment, or shipment. A request is not confirmed until our customer service team approves it.

If an approved cancellation is completed before shipment, the amount paid for the cancelled item or order will be refunded to the original payment method. Once an order has shipped, it can no longer be cancelled, but it may be eligible for return after delivery.

11. RETURNS AND REFUNDS

Eligible return requests must be submitted within 14 days after delivery. Returned products must be unused, in their original condition, and in the original packaging. A receipt or other proof of purchase is required.

Before returning an item, contact service@poipoo.com for instructions and the correct return address. Do not return products to the manufacturer or to an address printed on the original shipping package unless our customer service team instructs you to do so.

Returned items will be inspected before a refund is approved. Approved refunds are issued to the original payment method. The time required for a refund to appear depends on the bank, card issuer, or payment provider.

No restocking fee is charged for an eligible return. Return shipping responsibilities and any applicable exceptions are explained in our Return & Refund Policy. Nothing in these Purchase Terms limits any non-waivable consumer rights available under applicable law.

12. TAXES, CUSTOMS DUTIES, AND IMPORT FEES

You are responsible for taxes, customs duties, import charges, brokerage fees, tariffs, and similar amounts imposed by the destination jurisdiction unless they are expressly included in the amount collected during checkout.

Customs authorities may request additional information before releasing a shipment. Failure to pay required import charges or provide requested information may result in delay, return, or disposal of the shipment, subject to the carrier’s and customs authority’s procedures.

13. PRODUCT SUITABILITY AND LOCAL REQUIREMENTS

Product standards, labeling rules, manuals, plug types, voltage requirements, and import restrictions may differ between countries. Before purchasing, you are responsible for reviewing the product specifications and determining whether the product is suitable for its intended use and may be lawfully imported and used in your jurisdiction.

Some products may require a compatible adapter, converter, battery, application, device, or accessory that is not included unless stated on the product page.

14. WARRANTIES AND STATUTORY RIGHTS

A manufacturer’s or product-specific warranty applies only when it is expressly stated on the relevant product page or included with the product.

Nothing in these Purchase Terms excludes, restricts, or modifies warranties, guarantees, remedies, or other consumer rights that cannot legally be excluded under the laws applicable to you.

15. PRIVACY

Personal information collected in connection with a purchase is handled in accordance with our Privacy Policy. This may include information used for payment processing, fraud prevention, fulfillment, shipping, returns, customer service, analytics, and legal compliance.

16. CHANGES TO THESE PURCHASE TERMS

We may update these Purchase Terms to reflect changes to our products, Services, business practices, or legal obligations. The revised terms will be posted on this page with an updated revision date.

Changes will apply to orders placed after the revised terms become effective unless applicable law requires otherwise. The terms displayed when you place an order will generally govern that purchase.

17. SEVERABILITY

If any provision of these Purchase Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

18. CONTACT US

For questions about an order, payment, delivery, return, or these Purchase Terms, contact us:

Store: POIPOO
Legal Company: Changsha Huilifeng Software Technology Co., Ltd.
Website: https://poipoo.com
Email: service@poipoo.com