RETURN & REFUND POLICY
Order Cancellations
You may request to cancel your order before it enters production, fulfillment, or shipment. If your cancellation is approved, a full refund will be issued to your original payment method.
Once an order has been shipped, it can no longer be cancelled. After receiving the order, you may request a return in accordance with the conditions below.
Return Eligibility
We accept eligible return requests submitted within 14 days of delivery.
To qualify for a return, the product must:
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Be unused and in its original condition
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Include its original packaging
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Be accompanied by a receipt or other proof of purchase
Before returning an item, please email service@poipoo.com to request return instructions and the correct return address. Do not send your order directly to the manufacturer or to any address shown on the original package.
Where return shipping fees apply, customers will not be charged more than once for the return shipment. We do not charge restocking fees.
Refunds
After your returned item has been received and inspected, we will email you to confirm its arrival and inform you whether your refund has been approved or declined.
If approved, the refund will be issued automatically to your original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Late or Missing Refunds
If your approved refund has not yet appeared:
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Check your bank or payment account again.
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Contact your credit card company or payment provider, as posting may take additional time.
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Contact your bank to ask whether the refund is still being processed.
If you have completed these steps and still cannot locate your refund, please contact us at service@poipoo.com.
Return Address
Returns must be sent only to the address provided by our customer service team. Contact service@poipoo.com before sending any item back.